Monash University Soccer Club (Clayton)

Please see below a guide on how to access some of our member benefits, including how to access health cover through Monash when injured while at a club-approved activity (training or games including friendlies in particular).

From 2025, access to gym memberships for club members have been automated by Monash Sport. Once registered on Connected Communities as a club member (please check with a committee member to make sure you've been approved first), gym memberships can be acquired at the discounted rate from the Monash Sport front desk, valid until Feb 2027. Their system should recognize you're a club member and allow you to use the discounted rate, though it may be worth mentioning this when asking to sign up to make sure they check for it.

Student Rate: $160

Community Member/Staff Rate: $350

Only registered, non-social, club members will have access to the gym membership at these rates.

Once you have a gym membership, you get full access to;
 

• Gym and Pool facilities, at all of Clayton, Caulfield and Peninsula campuses
• Any fitness classes that may be running
• For students, access will be added to your student card
• For non-students, please bring photo ID for a specific Monash Sport ID to be printed for you
• Extra facility use such as court hire is not covered by the membership

Please note that some staff are unfamiliar with the procedure as it's fairly new, so be patient with them and try again later if no one present knows how to apply the discount.

• On Tuesday nights from 6-7pm, a physiotherapist has been running a triage service for any club member who has acquired an injury over the weekend. This is open to members from all teams and generously provided free of charge, and is designed to briefly assess any issue and recommend further treatment with them if necessary. Depending on how busy he is, Jake may be able to help strap/support the injury or provide short initial treatment, particularly for those trying to train on the night.
  This service also serves as the initial consultation for any further treatment if necessary, allowing you to book online and immediately access the cheaper, 20 minute standard review appointments.
  Please note this is not meant for free, continued treatment of an injury and is for assessments/minor treatment only, anything that requires further treatment will need to be through standard review appointments with the clinic.
  Bookings are not required for the triage sessions but are recommended to make sure Jake has time to see you. They can be found in the link below, under Monash Clayton's group sessions as MUSC Screening.
• A discounted rate for club members, with appointments being offered at $67 for all club members, student or not at Integrated Health - Monash Clayton clinic, just inside Monash Sport. This is $10 less than their standard student rate.

Bookings can be made online via their website and choosing Monash Clayton. For physio appointments, choose 40 min initial consultation if you haven't been to triage service, or 20 min standard review if Jake has told you that's okay to do (NOTE: Website is down for maintenance as of writing, but the booking form is still active); https://www.integratedhealth.net.au/

1. If the injury was acquired on campus or off campus, an incident report needs to be filled out in addition to the claim. Students and Staff can do this via the Monash SARAH portal via this link, while community members can do this by calling the Monash Sport front desk at 9905 4102. This step should be done as soon after the injury as possible to avoid Monash complaining about any delays. If submitting via SARAH;
   • Choose the option to report an incident under Incident/hazard Reporting -> An OHS Incident
   • Choose volunteering or visiting under the time category, Monash grounds or offsite option under incident details, sporting facility in location category and describe the location (Soccer pitch 1, clubrooms etc).
   • Choose Sport/Recreation as work activity, mentioning the club and activity (training, game etc), and describe incident under the incident title and description.
   • On the next page, leave input ref number blank, choose yes under injury occurring, and include witness details if applicable.
   • On the next page, choose 4.3 - musculoskeletal stress from awkward posture or repetitive movement under the incident mechanism and 7.1 Outdoor working environment for cause
   • Choose a suitable injury classification, likely from fracture, or loss of movement for muscular injuries or pain for contact injuries that don't cause one of the other two. Then choose the part of the body injured, likely hips and legs, and describe the injury (or injuries)
   • Leave the assign to and notified of this incident sections as is
   • On the next page, tick yes if first aid is administered, and yes if medical treatment has been provided. Describe the treatment you've had to this point if any, or maybe tick medical treatment and list what is likely to be needed such as physio.
   • Make sure to press submit when it's all done.
2. Once the above step is completed, you can claim insurance either directly via the claims portal, or indirectly via your own private health (if you have any). It is up to you if you want to claim either way, the steps are fairly similar when making claims with either.

   1. If making a claim directly via the University
      Please click HERE to visit the online platform and select A&H Online Claims Portal. You will need to follow the steps listed on the portal and provide the requested supporting documents, including the incident report obtained from Monash University.
      In the "Let's find your policy" section, the member will need to fill out the "Tells us who you are" section. An error will occur, click on "Click here" within the error message.
      Once prompted, fill out the "Enter policy number" section, please use 02PO41409 as the policy number. The same error will occur as before, click on "Click here" within the error message again.
      Then it will start a claim. Use the policy number mentioned above and get the member to enter their details in the "Who is the policyholder?" section.
      When making a claim, please note:
      

      • The policy does not cover the difference between the doctor’s bill and the Medicare refund.
      • You are required to pay all costs and then claim back expenses. Please keep all original accounts and medical statements.
      • Claim forms must be completed by you and a qualified medical practitioner.
      • You are required to pay a $50 excess fee for each claim (at the time of settlement).
      • Medical expenses must be incurred within 12 months of sustaining your injury.
      • A referral from a General Practitioner is required for physiotherapy visits.
      • The policy does not cover sickness and illness.

      If you run into any issues the best contact at insurance is insuranceservices@monash.edu or 9905 5899.

   2. If making a claim indirectly via your private health provider:
      When making claims that injuries made via sporting accident, and asks if you were a member of a sporting team or club, you can fill out the following as well:
      1. Insurance Details of the Club: CHUBB Insurance
      2. Insurance Policy Number: 02PO41409
3. If you have questions or would like to include the club updated on progress, feel free to contact us via the club Facebook page or a committee member directly, or you can cc our email committee@monashunisoccer.org when filing the initial claim.